Where we share insights, stories and a little behind the scenes...

Service is the technical delivery of a product or service, while hospitality is the way that delivery makes the customer feel. Hospitality can make a business stand out, even if the service is the same. Service fulfills guest needs, deals with issues and guest relations, handles tasks for guests, and sets standards for how things are done. Hospitality, on the other hand, creates meaningful connections with guests, makes them feel welcome and comfortable, creates an experience that makes them want to return, goes beyond guest expectations, and creates an emotional connection. Hospitality is a dialogue. It’s the difference between doing a job and making a connection. The difference between service and care. Between transactions and relationships.

Guest Post by Matt Grear from Yard Games World Ahhh the great outdoors! Fresh air, trees, lakes, mountains, beaches, and good ol’ Mother Nature. Camping is one of Americas great pastimes. It’s a time to escape, a time to rest, and a time to just get outdoors for some peace and harmony. But let’s be […]

“Welcome to Your 3rd Spot, how can we connect you today?”   What is the point of building an entertainment venue if people don’t know how to connect inside of it?  Young professionals are moving to new cities and towns every day and need a “third place” (not home, not work) to meet and share connections […]

Let’s face it, planning an event can be an extremely daunting process.  There are countless logistics to consider including dates, times, guest count, food, beverages, activities, and don’t forget about allergies!  What gets lost in the details and the pressure of wanting to nail it is the most important point of all: you have a great opportunity […]

Our Need for Connection Even before the COVID-19 pandemic, technology was slowly pushing us into a different type of isolation. The convenience provided by technology made us increasingly reluctant to look beyond our homes or workplace for anything. Zoom calls, social media, dating apps, emails, delivery services… With so many people at our fingertips, we’re slowly […]

Yard games are a great way to bring people together in the sunshine and fresh air. But what makes a good yard game?

We are in the people business. This includes ALL people – guests and team members from all backgrounds and communities.

There are not many celebrations where a key component to the experience doesn’t involve some type of imbibing.  Well known as a “social lubricant”, alcohol can make us feel social, euphoric, confident and more relaxed.  There is a reason this is typically the first course in social settings and why people’s night out or celebration […]

In ‘eatertainment’, we design and build our venues around the guest experience. We want to maximize their journey through the venue and “wow” them with artistically clever touches. We’ve all seen Bar Rescue and know how design can influence guest behaviors. Who doesn’t want a beautiful space that leads the guest to the desired experience?

What is it about being about the annual ritual of being outside during those first warm days of the year, once your sweatpants are packed away, that makes it so special?