Culture & Development

Service is the technical delivery of a product or service, while hospitality is the way that delivery makes the customer feel. Hospitality can make a business stand out, even if the service is the same. Service fulfills guest needs, deals with issues and guest relations, handles tasks for guests, and sets standards for how things are done. Hospitality, on the other hand, creates meaningful connections with guests, makes them feel welcome and comfortable, creates an experience that makes them want to return, goes beyond guest expectations, and creates an emotional connection. Hospitality is a dialogue. It’s the difference between doing a job and making a connection. The difference between service and care. Between transactions and relationships.

“Welcome to Your 3rd Spot, how can we connect you today?”   What is the point of building an entertainment venue if people don’t know how to connect inside of it?  Young professionals are moving to new cities and towns every day and need a “third place” (not home, not work) to meet and share connections […]

Our Need for Connection Even before the COVID-19 pandemic, technology was slowly pushing us into a different type of isolation. The convenience provided by technology made us increasingly reluctant to look beyond our homes or workplace for anything. Zoom calls, social media, dating apps, emails, delivery services… With so many people at our fingertips, we’re slowly […]

In ‘eatertainment’, we design and build our venues around the guest experience. We want to maximize their journey through the venue and “wow” them with artistically clever touches. We’ve all seen Bar Rescue and know how design can influence guest behaviors. Who doesn’t want a beautiful space that leads the guest to the desired experience?

Our “3rd Spot Shares” program exists to make our community support a reality. Through this program we will donate a percentage of membership fees to member nominated organizations, host fundraising events, volunteer our time within the community, and regularly partner with local charities to support them with their specific needs.